Patient Check-in Kiosk
ReStart has developed a self-service 'check in' kiosk for outpatient departments which is designed to improve the patient experience, update and confirm the accuracy of patient data (address, contact details, etc.) as well as streamline operational efficiencies. This is very much in line with the NHS reform plans.
The system, which harnesses touch-screen technology, provides patients with multiple language options to search via sex, reference number, bar-coded letter or date of birth to provide notification of their arrival. In addition to this search criteria, the system is able to handle multiple-appointment check-in for outpatients that are due to see more than one department.
For those patients who arrive early for their appointments, the system provides the option to send an SMS to the patient, 5 minutes before their appointment - enabling them to go off-site after check-in, or get a coffee in the hospital canteen.
For hospital staff, there is an administration page that details who has checked in, who hasn't and at what times. It can also set alerts for patients who might have checked in too early.
The kiosk integrates with the hospital/clinical patient information systems to accurately update patient records, inform staff that patients have arrived on site and also direct patients to the appropriate waiting areas. Furthermore, ReStart has also developed a 'patient call' system to work in conjunction with the kiosk that will display appointment information in the waiting area via a wall-mounted screen.
The Check-in Kiosk is completely platform-independent so can run on any software or hardware platform already in use in the hospital. It will use whatever Trust Integration Engine (TIE) is currently deployed and integrates seamlessly with the PAS, taking a feed from the PAS and then updating check-in information back to the PAS once the patient has arrived.