Are Exemplar programmes really the only answer to NHS interoperability?
Felim McCarthy, senior clinical consultant at ReStart Consulting Ltd looks at how those not invited to bid to become a Local Health and Care Record Exemplar could become interoperability heroes.
Without doubt the recently announced Local Health and Care Record Exemplars (LHCREs) programme will bring valuable attention to the pursuit of true interoperability across health and care providers.
Like all good NHS IT programmes, it focuses on improving the delivery of direct patient care, but intends to achieve this through five carefully selected regional sites. These will have to develop shared health and care records and demonstrate adoption of wider integration across care boundaries.
New digital health initiatives seldom arrive without questions around bidding criteria, funding allocations and anticipated results. Global Digital Exemplars (GDEs) are the most recent example of this. The reality is that we are still waiting on quantifiable benefits from them – over one year on.
The ‘Have-Nots’, those NHS organisations that were not invited to apply for funding, will face an anxious and even longer wait to see how they can benefit from the programme. And whilst the LHCREs hold promise for some good things, there will be question marks over how fast demonstrable results can realistically be delivered.
Don’t make clinicians wait longer
Clinicians and carers are tired and frustrated with the over-promises of how IT systems can benefit them. They want better access and the ability to update patient information in real-time on the device of their choosing, and they want it now.
On announcing the LHCREs, Dr Simon Eccles, NHS National CCIO said safe and effective information sharing can “make care far more efficient and less frustrating”, and in some cases “lifesaving”, and he’s absolutely right. So, with clear clinical benefits for interoperability, it’s no surprise that this initiative is being rolled out.
But STPs are still grappling with the ambitious delivery of full shared care records. They are massive, complex pieces of work that place further burdens on local care providers who are already shackled by bureaucracy, differing priorities and levels of digital maturity across multiple local organisations. They need government guidance and funding to make it happen.
No more ‘big bang’
Some NHS and social care organisations want, and need, to achieve pockets of integration faster to deliver clinical, efficiency and financial benefits now, not in months or years down the line. If nothing else was learnt from the National Programme for IT, it was that a ‘big bang’ approach is complex and too difficult to meet the needs of everyone.
One route to delivering shared care records is through portal technology. They take a more holistic approach to achieving as many interoperability goals as possible within one large project. The concern here is that portals may add another level of complexity for system users, create more silos of data, and add burdensome information governance issues.
Also, larger projects require more stakeholders who are often seconded from other NHS roles. Juggling diaries, priorities and personalities adds to the lethal bureaucracy that sees projects like this scaled back and often not delivered on time.
An arguably better way to increase stakeholder engagement and build momentum around shared care records is to demonstrate what can be achieved with smaller, quicker interoperability successes and then scale up.
Rather than trying to solve all the problems with a single implementation, tackle the most urgent problem and then build on that success. Remove the pressures of delivering large, cumbersome programmes, and show people what good looks like, and they will be inspired to do the same, or more.
We know that if you show quantifiable delivered benefits to clinicians, then clinical engagement will follow. This approach can be applied more widely across organisations in a health and care economy where differing levels of digital capabilities and priorities are a common issue.
Lead by example and provide the NHS with a set of interoperability ‘building blocks’ which over time will address many of the current issues and if properly adopted may even avoid future issues as care moves ever closer to the patient and their home.
An example of one ‘building block’ could focus on managing end of life preferences more effectively. It supports the Recommended Summary Plan for Emergency Care and Treatment (ReSPECT) initiative that is building momentum and up to 12 sites will have implemented the process this year.
The process creates ‘personalised recommendations for a person’s clinical care in a future emergency in which they are unable to make or express choices’, but for this to work the information needs to be readily available to a paramedic control room, NHS 111 or Out of Hours GP Services and relayed to ambulance staff.
But how, you ask? Use existing APIs and interfaces through what some NHS IT professionals are now calling a ‘Presentation Layer’ (which is essentially a virtual patient record) to bring immediate benefits and not be bound by the aforementioned large interoperability roadmaps.
Plugging the interoperability gap
It’s encouraging to read that each regional LHCRE will build on the existing local work on shared care records to further develop joined up regional health and care information reference sites – we should leverage current systems and data to help meet integrated care aims. To do this, we need to address the current ‘interoperability gap’.
Currently Trust Integration Engines (TIEs) provide basic interoperability across NHS trusts, but have their limitations when faced with managing multiple messaging standards, through different APIs to different users, in different care organisations.
On the other end of the scale, enterprise-wide integration solutions such as electronic patient records and clinical portals are the first step towards a full shared record, but they require extensive resource to deliver.
We can bridge the gap between the two by leveraging the use of existing TIEs and APIs to view and share information about the same patient amongst themselves, but still within their main systems.
On a technical level this can be resolved with this ‘Presentation Layer’ that can interface with any care system and pick off projects one at a time.
The race to achieving interoperability maturity
Like the classic Hare and Tortoise tale, the race to deliver integrated care is not a forgone conclusion with the appointments of the five portals sites. Will the potential wait for funding, and alignment with larger IDCR technologies increase timescales to achieve the promised outcomes? The ‘Have-Nots’ hold an opportunity to deliver smaller, high-impact integration projects that build towards full interoperability maturity faster than their counterparts.
About the author
Felim McCarthy is a Senior Clinical Consultant for NHS integration specialists ReStart Consulting. His career spans 40 years in healthcare and he has worked on a number of health-related IT implementations for a range of software providers in the UK, Eire and the Middle East. He is a qualified nurse and has held senior IT roles within NHS trusts. Key achievements include the implementation of the Hospital Information Support System and a waiting-list module at Greenwich Hospital South London and running the Front Line Connect Programme for the National Programme for IT.